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This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.

Contract detail

Contract status Award notice - awarded
Value
£90.6M
Contract can renew No
Contract type -
Contract sectors
  • Computer-related services
  • Computer network services
Contract suitable for SME No
Contract suitable for VCO No
Contract notice published 2 February 2016
Contract tender deadline -
Contract start 21 December 2015
Contract end

17 October 2021

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Contract duration
5 years, 10 months
Contract value awarded
£90.6M
Contract awarded 21 December 2015
Opportunity analysis
Department for Work and Pensions (DWP)
Supplier Name City Region Country Sme Awarded Value
BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY London London United Kingdom No £90.6M
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