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Award notice

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This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.

This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.


Contract status:

Award notice - awarded

Contract value:

£90.6M

Contract can renew:

No

Contract type:

-

Contract sectors:

  • Computer-related services
  • Computer network services
  • Computer-related services
  • Computer network services

Contract suitable for SME:

No

Contract suitable for VCO:

No


Contract notice published:

2 February 2016

Contract tender deadline:

-

Contract start:

21 December 2015

Contract end:

17 October 2021

Contract duration:

5 years, 10 months


Contract value awarded:

£90.6M

Contract awarded:

21 December 2015

Supplier name City Region Country SME Award value
British Telecommunications Public Limited Company London London United Kingdom No £90.6M