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Contracts FinderThis contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.
This contract will provide an IP Contact Centre platform that supports multi-media, multi-channel and multi-skilled citizen/ user/ customer interaction with a current call centre capability for around 25,000 agents and the potential for this to rise to 40,000 or more over the lifetime of the contract.
| Contract status | Awarded contract - awarded |
| Value |
£90.6M
|
| Contract can renew | No |
| Contract type | - |
| Contract sectors |
|
| Contract suitable for SME | No |
| Contract suitable for VCO | No |
| Contract notice published | 2 February 2016 |
| Contract tender deadline | - |
| Contract start | 21 December 2015 |
| Contract end |
17 October 2021 Add contract end date to your calendar |
| Contract duration |
5 years, 10 months
|
| Contract value awarded |
£90.6M
|
| Contract awarded | 21 December 2015 |
| Supplier Name | City | Region | Country | SME | Awarded Value |
|---|---|---|---|---|---|
| BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY | London | London | United Kingdom | No | £90.6M |