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Contracts FinderIntroducing a conversational AI across the Stockport Council website for handling routine queries to the council, reducing the load on the Contact Centre. The solution must: be capable of running enough concurrent (infinite) instances to cover all our chat needs; be able to integrate with Verint via APIs; be customisable to fit our online ecosystem; be accessible; be capable of running 24/7 without supervision; have skills-based routing for more complex queries during Contact Centre opening hours; have a dashboard; be capable...
Introducing a conversational AI across the Stockport Council website for handling routine queries to the council, reducing the load on the Contact Centre. The solution must: be capable of running enough concurrent (infinite) instances to cover all our chat needs; be able to integrate with Verint via APIs; be customisable to fit our online ecosystem; be accessible; be capable of running 24/7 without supervision; have skills-based routing for more complex queries during Contact Centre opening hours; have a dashboard; be capable of running reports on chats; be compatible with a variety of devices and operating systems; be capable of learning new content or new ways of communicating (e.g. learn new slang); use natural language processing (i.e. not be an IVR-type chatbot system); avoid having to set up questions in a bespoke manner; read the website and deliver updated content to users (to avoid duplication of effort maintaining a separate knowledge base).
Contract status | Award notice - awarded |
Value |
£37.4K
|
Contract can renew | No |
Contract type | Services |
Contract sector |
|
Contract location |
|
Contract suitable for SME | Yes |
Contract suitable for VCO | No |
Contract notice published | 7 March 2019 |
Contract tender deadline |
9 January 2019
|
Contract start | 10 January 2019 |
Contract end |
6 January 2020 Add contract end date to your calendar |
Contract duration |
1 year
|
Contact name | Natalie McCarthy |
Contact phone | - |
Contact email | natalie.mccarthy@star-procurement.gov.uk |
Contract value awarded |
£37.4K
|
Contract awarded | 9 January 2019 |
Awarded under framework: | RM1557.10 G-Cloud 10 |
Supplier Name | City | Region | Country | Sme | Awarded Value |
---|---|---|---|---|---|
Britannic Technologies Limited | South East | United Kingdom | Yes | £37.4K |