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Contracts FinderHS2 Ltd has awarded a contract to Sitel UK Ltd for the provision of a 24-hour, 365 day Helpdesk and Enquiries Centre. The service will manage and respond to all external HS2 Ltd enquiries received by telephone, email, social media, live web chats and white copy, acting as the public facing representative and the first point of contact for all inbound HS2 Ltd contact. The contract is for four years in duration. To appoint the supplier HS2 Ltd conducted a further competition through Crown Commercial Services Contact Centre...
HS2 Ltd has awarded a contract to Sitel UK Ltd for the provision of a 24-hour, 365 day Helpdesk and Enquiries Centre. The service will manage and respond to all external HS2 Ltd enquiries received by telephone, email, social media, live web chats and white copy, acting as the public facing representative and the first point of contact for all inbound HS2 Ltd contact. The contract is for four years in duration. To appoint the supplier HS2 Ltd conducted a further competition through Crown Commercial Services Contact Centre Services Framework Agreement, Lot 2: Contact Centre Services (REF: RM3815).
Contract status | Award notice - awarded |
Value |
£0 - 2.94M
|
Contract can renew | No |
Contract type | Services |
Contract sector |
|
Contract location |
|
Contract suitable for SME | Yes |
Contract suitable for VCO | No |
Contract notice published | 15 May 2019 |
Contract tender deadline |
15 October 2018
|
Contract start | 4 February 2019 |
Contract end |
3 February 2023 Add contract end date to your calendar |
Contract duration |
4 years
|
Contract value awarded |
£2.94M
|
Contract awarded | 21 January 2019 |
Awarded under framework: | RM3815 Contact Centre Services |
Supplier Name | City | Region | Country | Sme | Awarded Value |
---|---|---|---|---|---|
FOUNDEVER GB LIMITED | West Midlands | United Kingdom | No | £2.94M |