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Award notice

The contracting authority is seeking to procure government business support services for primarily small to medium sized enterprises in England, namely:(a) a business support helpline through which businesses can receive bespoke advice (via telephone and digital channels such as webchat and social media, but not face-to-face support). This includes:(i) a light touch response to routine enquiries with a simple diagnostic followed by provision of information, and sign-posting of callers to relevant sources of help; and(ii) a...

The contracting authority is seeking to procure government business support services for primarily small to medium sized enterprises in England, namely:(a) a business support helpline through which businesses can receive bespoke advice (via telephone and digital channels such as webchat and social media, but not face-to-face support). This includes:(i) a light touch response to routine enquiries with a simple diagnostic followed by provision of information, and sign-posting of callers to relevant sources of help; and(ii) a deeper level of diagnosis and advice for complex queries.(b) a database (‘Knowledge Bank’) of business support schemes and advice in England to support service delivery, and service delivery by partners, and content for online business support tools;(c) an emergency response plan to increase capacity at short notice to provide an emergency response service (for example in the run up to EU exit). This must be flexible with option to scale up within 24 hrs.

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Contract status:

Award notice - awarded

Contract value:

£8.35M

Contract can renew:

No

Contract type:

Services

Contract sectors:

  • System and support services
  • Business and management consultancy and related services
  • Business and management consultancy services
  • Advertising and marketing services
  • Miscellaneous business and business-related services
  • System and support services
  • Business and management consultancy and related services
  • Business and management consultancy services
  • Advertising and marketing services
  • Miscellaneous business and business-related services
  • Telephone-answering services
  • Administration services
  • Supporting services for the government
  • See 3 more...

Contract locations:

  • East Midlands
  • East Of England
  • London
  • North East
  • North West
  • East Midlands
  • East Of England
  • London
  • North East
  • North West
  • South East
  • South West
  • West Midlands
  • Yorkshire And The Humber
  • See 4 more...

Contract has EU funding:

No


Contract notice published:

19 May 2020

Contract tender deadline:

-

Contract start:

-

Contract end:

-

Contract duration:

-


Contact name:

Patrick McLaughlin

Contact phone:

-

Contact email:

majorprojects@uksbs.co.uk


Contract value awarded:

£3.68M

Contract awarded:

26 March 2020

Supplier name City Region Country SME Award value
UMI Commercial Limited North East United Kingdom Yes £3.68M