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The Provision of Resource Augmentation Services for UC Administration

Department for Work and Pensions (DWP) - London , London, United Kingdom

Awarded contract

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Awarded Contract Notice for the provision of telephony helpline services to provide customers with information about Universal Credit particularly focusing on payments, earning, how to claim, health & complex needs and appointments.

Contract detail

Contract status Awarded contract - awarded
Value
£0 - 25.3M
Contract can renew No
Contract type Services
Contract sector
  • Telephone-answering services
Contract locations
  • East Midlands
  • East Of England
  • London
  • North East
  • North West
Contract suitable for SME No
Contract suitable for VCO No
Contract notice published 18 June 2020
Contract tender deadline
20 April 2020
Contract start 21 April 2020
Contract end

6 October 2020

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Contract duration
6 months
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Contract value awarded
£34.5M
Contract awarded 20 April 2020
Opportunity analysis
Department for Work and Pensions (DWP)
*Estimated potential value to supplier based on mean contract value
Supplier Name City Region Country SME Awarded Value
CAPITA BUSINESS SERVICES LTD London United Kingdom No £34.5M *
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