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The Provision of Resource Augmentation Services for UC Administration

Department for Work and Pensions (DWP) - London , London, United Kingdom

Award notice

Main source

Additional source

Awarded Contract Notice for the provision of telephony helpline services to provide customers with information about Universal Credit particularly focusing on payments, earning, how to claim, health & complex needs and appointments.

Contract detail

Contract status	Award notice - awarded
Value	£0 - 25.3M
Contract can renew	No
Contract type	Services
Contract sector	Telephone-answering services Telephone-answering services
Contract locations	East Midlands East Of England London North East North West East Midlands East Of England London North East North West South East South West West Midlands Yorkshire And The Humber
Contract suitable for SME	No
Contract suitable for VCO	No
Contract notice published	18 June 2020
Contract tender deadline	20 April 2020
Contract start	21 April 2020
Contract end	6 October 2020 Add contract end date to your calendar Office 365 Google Calendar
Contract duration	6 months Search for relevant
Contract value awarded	£34.5M
Contract awarded	20 April 2020

Opportunity analysis

Department for Work and Pensions (DWP)

*Estimated potential value to supplier based on mean contract value

Supplier Name	City	Region	Country	Sme	Awarded Value
CAPITA BUSINESS SERVICES LTD		London	United Kingdom	No	£34.5M *