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Website Chatbot with predefined Natural Language Processing.

Herefordshire Council - Hereford, West Midlands, United Kingdom →

Award notice

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The quality standards required for this Call-Off Contract are IntelAgent is an Artificial Intelligence (AI) platform using chatbots and voice assistants to automate customer service processes. The aim is to use clever AI in order to innovate customer experience, supply additional support and maximise the effectiveness/ efficiency of your communications. Crucially, the platform uses Natural Language Processing (NPL) and Machine Learning (ML) to reduce call-volumes whilst also improving the efficiency, cost effectiveness and...

The quality standards required for this Call-Off Contract are IntelAgent is an Artificial Intelligence (AI) platform using chatbots and voice assistants to automate customer service processes. The aim is to use clever AI in order to innovate customer experience, supply additional support and maximise the effectiveness/ efficiency of your communications. Crucially, the platform uses Natural Language Processing (NPL) and Machine Learning (ML) to reduce call-volumes whilst also improving the efficiency, cost effectiveness and customer satisfaction of your customer-service(s). We also provide key management information, allowing you to continuously improve performance. The features of the platform include: • Real time automation of customer service interaction(s) and processes. • Data visualisation, real time reporting and the collection of key management information. • A Chatbot that uses knowledge-based generation and predefined NLP frameworks. This includes the innovative use of NLP to improve and broaden responses to customers. • The use of ML to maximise efficiency and mitigate the recurrence of errors. • Continuous monitoring of agent's responses so that they are in-built for future interactions. •

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Contract status:

Award notice - awarded

Contract value:

£0 - 188K

Contract can renew:

No

Contract type:

Services

Contract sector:

  • IT services: consulting, software development, Internet and support
  • IT services: consulting, software development, Internet and support

Contract location:

  • West Midlands
  • West Midlands

Contract suitable for SME:

Yes

Contract suitable for VCO:

Yes


Contract notice published:

10 December 2020

Contract tender deadline:

2 November 2020

Contract start:

1 December 2020

Contract end:

30 November 2023

Contract duration:

3 years


Contact name:

Claire Bennett

Contact phone:

-

Contact email:

Claire.Bennett@herefordshire.gov.uk


Contract value awarded:

£188K

Contract awarded:

30 November 2020

Awarded under framework:

Supplier name City Region Country SME Award value
WE Build Bots Ltd Wales Wales Yes £188K