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Website Chatbot with predefined Natural Language Processing.

Herefordshire Council - Hereford, West Midlands, United Kingdom

Award notice

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The quality standards required for this Call-Off Contract are IntelAgent is an Artificial Intelligence (AI) platform using chatbots and voice assistants to automate customer service processes. The aim is to use clever AI in order to innovate customer experience, supply additional support and maximise the effectiveness/ efficiency of your communications. Crucially, the platform uses Natural Language Processing (NPL) and Machine Learning (ML) to reduce call-volumes whilst also improving the efficiency, cost effectiveness and...

Contract detail

Contract status Award notice - awarded
Value
£0 - 188K
Contract can renew No
Contract type Services
Contract sector
  • IT services: consulting, software development, Internet and support
Contract location
  • West Midlands
Contract suitable for SME Yes
Contract suitable for VCO Yes
Contract notice published 10 December 2020
Contract tender deadline
2 November 2020
Contract start 1 December 2020
Contract end

30 November 2023

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Contract duration
Contact name Claire Bennett
Contact phone -
Contact email Claire.Bennett@herefordshire.gov.uk
Contract value awarded
£188K
Contract awarded 30 November 2020
Awarded under framework: RM1557.12 G-Cloud 12
Opportunity analysis
Herefordshire Council
Supplier Name City Region Country Sme Awarded Value
LOGICDIALOG LTD Wales Wales Yes £188K
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