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Provision of Automated Intelligent enabled Telephony and Searchbot Service

Kingston upon Hull City Council - Hull, Yorkshire And The Humber, United Kingdom

Award notice

Main source

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The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.

Contract detail

Contract status Award notice - awarded
Value
£0 - 196K
Contract can renew No
Contract type Services
Contract sector
  • Communication software package
Contract location
  • Yorkshire And The Humber
Contract suitable for SME Yes
Contract suitable for VCO No
Contract notice published 14 December 2020
Contract tender deadline
3 November 2020
Contract start 4 November 2020
Contract end

3 November 2023

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Contract duration
Contact name Ben Holtby
Contact phone -
Contact email ben.holtby@hullcc.gov.uk
Contract value awarded
£196K
Contract awarded 4 November 2020
Opportunity analysis
Kingston upon Hull City Council
Supplier Name City Region Country Sme Awarded Value
INFORM COMMUNICATIONS LTD London United Kingdom Yes £196K
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