Provision of Automated Intelligent enabled Telephony and Searchbot Service
Kingston upon Hull City Council - Hull, Yorkshire And The Humber, United Kingdom →
Award notice
The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.
The provision of an Automated Intelligent (A.I.) telephony and serachbot service for Hull City Council to continue to assist in reducing call volumes whilst ensuring that customers are directed to the information they need in the most efficient and direct possible route.
Contract status:
Award notice - awarded
Contract value:
£0 - 196K
Contract can renew:
No
Contract type:
Services
Contract sector:
- Communication software package
- Communication software package
Contract location:
- Yorkshire And The Humber
- Yorkshire And The Humber
Contract suitable for SME:
Yes
Contract suitable for VCO:
No
Contract notice published:
14 December 2020
Contract tender deadline:
3 November 2020
Contract start:
4 November 2020
Contract end:
3 November 2023
Contract duration:
3 years
Contact name:
Ben Holtby
Contact phone:
-
Contact email:
ben.holtby@hullcc.gov.uk
Contract value awarded:
£196K
Contract awarded:
4 November 2020
| Supplier name | City | Region | Country | SME | Award value |
|---|---|---|---|---|---|
| Inform Communications Ltd | South East | United Kingdom | Yes | £196K |