Procurement of a Business Partner to support a Digital Transformation Programme.

Background

The local government landscape is evolving at pace:

— demographic change is leading to increased & complex demand on services,

— new legislation is creating a greater focus on empowering communities to direct service provision & to self-support,

— our customers & employees have increasing desire & expectation to engage & work digitally, flexibly & mobile,

— continued budgetary pressures are impacting funding of Public Services.

There is a need for a significant & meaningful change in the way the Authority currently operates & delivers its services to adjust to this changing landscape.

At the same time, we see significant advances in disruptive technologies, i.e. ultra-fast broadband, artificial intelligence and next generation smart devices; these will become increasingly sophisticated in the future. These types of digital technology could unlock ways of delivering services radically different.