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HR Payroll CRM and ICT Helpdesk Single Platform

North Ayrshire Council - Irvine, Scotland, United Kingdom →

Closed Contract notice

The Council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR and Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not...

The Council are anticipating that in the coming 2 years there will be a need to replace the following systems: CRM, IT Service Desk and possibly HR and Payroll. As the technology exists to have these systems within a single environment which, in line with the Digital Strategy, would allow a single view of the customer as well as efficiencies in terms of integration and double entry. The Council views this as a strategic opportunity. Recently the Council has implemented the Financial Management System Integra. This is not within the scope of this project. The Council are looking for one or multiple suppliers to provide capabilities to support some, all and not limited, to the above functionality on a single platform.

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Contract value:

£2M

Contract can renew:

No

Contract type:

Services

Contract sectors:

  • Software programming and consultancy services
  • Software-related services
  • Software programming and consultancy services
  • Software-related services

Contract location:

  • Scotland
  • Scotland

Framework contract:

No

Contract has EU funding:

No


Contract notice published:

9 March 2018

Contract tender deadline:

6 April 2018

Contract start:

-

Contract end:

-

Contract duration:

-