Provision of Resilience Support to the Revenues and Benefits Service of Oxford City Council

Oxford City Council - Oxford, South East, United Kingdom →

Open Contract notice

Oxford City Council (\"the Council\") is re-tendering its contract for off-site Housing Benefit and Council Tax Reduction and off-site Council Tax processing. The current contract is used on a permanent basis to provide resilience to the Revenues and Benefits Service, mostly at times of peak demand. Any volumes of work detailed in the ITT are based on historic figures and the Council cannot guarantee any level of business. The Council anticipate 18,000 Council Tax changes annually (mostly discounts/exemptions and...

Oxford City Council (\"the Council\") is re-tendering its contract for off-site Housing Benefit and Council Tax Reduction and off-site Council Tax processing. The current contract is used on a permanent basis to provide resilience to the Revenues and Benefits Service, mostly at times of peak demand. Any volumes of work detailed in the ITT are based on historic figures and the Council cannot guarantee any level of business. The Council anticipate 18,000 Council Tax changes annually (mostly discounts/exemptions and change of address) with most resilience needed Sept to Dec. For Benefits there could be up to 6,000 change of circumstances (majority) and new claims needed through the year, peak times are Aug to Dec, plus the first two months of the financial year. Full scope can be viewed on the South East Business Portal. The contract shall be for an initial period of 3 years with an option to extend for a further 1 year. The Council reserves the right to cancel the procurement at any time.

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Contract value:

£400K

Contract can renew:

Yes

Contract type:

Services

Contract sector:

  • Software package and information systems
  • Software package and information systems

Contract location:

  • South East
  • South East

Framework contract:

No

Contract has EU funding:

No

Contract suitable for SME:

Yes

Contract suitable for VCO:

No


Contract notice published:

10 April 2018

Contract tender deadline:

20 April 2018

Contract start:

23 June 2018

Contract end:

22 June 2022

Contract duration:

3 years, 11 months