Maintenance and provision of Information Communication Technology and Associated Services and Systems.The Contractor shall provide high quality, timely and proactive ICT services that ensures all the respective systems are in full operation, serviced, and maintained in accordance with the Contacting Authority's specification.
The Contractor shall deliver these Services in a way which:
a) ensures that the Facilities are safe and secure and do not cause or create any hazard to the local environment and/or any person.
b) provides a service, maintains seamless operation of Trust services and to ensure responses and service are met in accordance with the KPI's detailed in the Tender Specification.
c) maintains an aesthetically pleasing estate and environment that is conducive to the wellbeing of patients and staff.
d) minimises disruption to the Trust's operations.
e) provides a high standard of cleanliness and service as required.