T1427 — Provision of Unified Communication and Contact Centre Solution for the Northern Ireland Housing Executive

Northern Ireland Housing Executive - Belfast, Northern Ireland, United Kingdom →

Open Contract notice

The Housing Executive currently operates a high availability Avaya Aura solution. This is Avaya's core enterprise communications platform supporting a full unified communications and contact centre solution utilising SIP architecture. The Contractor must provide The Housing Executive with a managed service for the Telephony and Customer Contact Centre solution The Housing Executive leverages this platform on a 24x7x365 basis to underpin services to the public.

The Housing Executive currently operates a high availability Avaya Aura solution. This is Avaya's core enterprise communications platform supporting a full unified communications and contact centre solution utilising SIP architecture. The Contractor must provide The Housing Executive with a managed service for the Telephony and Customer Contact Centre solution The Housing Executive leverages this platform on a 24x7x365 basis to underpin services to the public.


Contract value:

£6M

Contract can renew:

No

Contract type:

Services

Contract sectors:

  • Telecommunications equipment and supplies
  • Telecommunications services
  • IT services: consulting, software development, Internet and support
  • Telecommunications equipment and supplies
  • Telecommunications services
  • IT services: consulting, software development, Internet and support

Contract location:

  • Northern Ireland
  • Northern Ireland

Framework contract:

No

Contract has EU funding:

No

Contract suitable for SME:

No

Contract suitable for VCO:

No


Contract notice published:

31 March 2018

Contract tender deadline:

30 April 2018

Contract start:

-

Contract end:

-

Contract duration:

5 years