The Contracting Authority intends to establish a single supplier framework for the provision of print
management, production and distribution of Stock Secure and Stock Non Secure NHS forms and print, NHS
Exemptions and EHIC, and NHS Pensions Payroll Information. Under the framework agreement the successful
supplier will be required to establish, host and maintain an Online Ordering Portal which will be accessible by
the Contracting Authority and various Authorised Users and Ordering Organisations in accordance with the
terms of the framework agreement. In certain cases the public can also order products via the Suppliers
dedicated Contact Centre/Helpdesk.
As part of the framework arrangement the successful supplier will be expected to establish, host, maintain
and operate a Contact Centre/Helpdesk with a range of catalogues to order secure and non secure forms:
The Online Ordering Portal will provide access to catalogues detailing the goods/services which may be
purchased in relation to Secure &/or Non Secure Goods. The Portal shall be designed to ensure
that only those users with authorisation to purchase particular goods/products/services shall have access to
view those products/goods/services on the portal
The Secure Catalogues will include items such as prescription forms used in England and Wales and the Non
Secure Catalogues will include national products used across the NHS. These range from dental record cards,
specialist neonatal screening cards, pension employer products & multipart patient record and information
packs. In addition the successful supplier will be required to produce and manage a Help with Health Costs
(HwHC) Catalogue consisting of a number of leaflets, posters & application forms.
The Secure Forms produced by the supplier must also contain a number of physical security features which
may include the use of speciality inks, papers and printed elements and the successful supplier must ensure
it has various mandatory security controls in place to deliver the service.
The Supplier may also be required to produce and distribute personalised Products relating to Exemptions
such as those set out below. Current requirements are card or paper based at present but this may change
during the Term. By way of example only the Contracting Authority may update its requirements to
incorporate a digital print solution for:
PPC, Matex, Medex & Tax Credits

It is anticipated that the successful supplier will also personalise, print and dispatch official sensitive NHS Pensions information to scheme members periodically ranging from P60's, payroll information & newsletters, some of which are issued
monthly or as part of an annual (bulk job) over three calendar months of the year.
The Tendering Organisations must sign and return a completed Non-disclosure Agreement to the Authority prior to the issue of the full requirements document (Schedule 2.1 Appendices and the data pack)