The Appeals Service (TAS) require a service provider to deliver, implement, support and continue to develop a replacement ICT solution to its current Northern Ireland appeals Processing System (NIAPS). The system will be the primary means of appeal case management/administration and the primary source of management information within TAS. A critical aspect is the ability to provide reports on performance against targets set by management. The primary objectives of the replacement ICT system are:— to provide enhancements that will be of benefit to customers and users in the processing of TAS cases,— improved access for customers, inline with “Digital First” policy,— improved responsiveness to user/customer needs,— improved operational efficiency delivering an improved and consistent quality of service to customers,— improved productivity and cost reduction by eliminating eliminating duplicate data held outside of NIAPS, and— improved management reporting facility.