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Preinformation Pre information notice

The Contracting Authority is potentially seeking a supplier to provide an IT Service Management System capable of a range of functionality to support the service portfolio of the organisation. The system will potentially need to cater for a range of internal and external customers as well as integration with third party service providers.It is anticipated that the range of functionality required from the IT Service Management System will include support for all ITIL based processes, including but not be limited to incident,...

The Contracting Authority is potentially seeking a supplier to provide an IT Service Management System capable of a range of functionality to support the service portfolio of the organisation. The system will potentially need to cater for a range of internal and external customers as well as integration with third party service providers.It is anticipated that the range of functionality required from the IT Service Management System will include support for all ITIL based processes, including but not be limited to incident, problem, knowledge, event, security, service portfolio and change management, Live Chat, request fulfilment and CMDB.The above is neither an exhaustive or final requirement. It is subject to development prior to any potential subsequent Contract Notice.

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Contract status:

Pre information notice

Contract value:

£3M

Contract can renew:

No

Contract type:

Services

Contract sectors:

  • Software package and information systems
  • Miscellaneous software package and computer systems
  • IT services: consulting, software development, Internet and support
  • Software package and information systems
  • Miscellaneous software package and computer systems
  • IT services: consulting, software development, Internet and support

Contract location:

  • East Midlands
  • East Midlands

Framework contract:

No

Contract suitable for SME:

No

Contract suitable for VCO:

No


Contract notice published:

4 April 2019

Contract tender deadline:

-

Contract start:

-

Contract end:

-

Contract duration:

-