Understand the UK public sector market like never before with Tussell Insight.
Book a demoMain source
Tenders Electronic DailyThames Water are undergoing a large change to the way we interact with our customers. A customer experience programme is running over the next 5 years to improve the communication with customers, moving away from a focus on traditional voice and email, and embracing a new omni-channel approach to customer communication. To facilitate this transition, we are seeking to award a contract for replacement contact centre software that will allow us to serve customers over many channels.
Thames Water are undergoing a large change to the way we interact with our customers. A customer experience programme is running over the next 5 years to improve the communication with customers, moving away from a focus on traditional voice and email, and embracing a new omni-channel approach to customer communication. To facilitate this transition, we are seeking to award a contract for replacement contact centre software that will allow us to serve customers over many channels.
| Contract status | Tender notice - closed |
| Value |
£7.5M
|
| Contract can renew | No |
| Contract type | Services |
| Contract sector |
|
| Contract locations |
|
| Contract has EU funding | No |
| Contract notice published | 17 April 2019 |
| Contract tender deadline |
30 April 2019
Add bid deadline date to your calendar: |
| Contract start | - |
| Contract end |
- |
| Contract duration |
5 years
|
| Contact name | Procurement.support Centre |
| Contact phone | - |
| Contact email | procurement.support.centre@thameswater.co.uk |