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Closed Contract notice

Thames Water are undergoing a large change to the way we interact with our customers. A customer experience programme is running over the next 5 years to improve the communication with customers, moving away from a focus on traditional voice and email, and embracing a new omni-channel approach to customer communication. To facilitate this transition, we are seeking to award a contract for replacement contact centre software that will allow us to serve customers over many channels.

Thames Water are undergoing a large change to the way we interact with our customers. A customer experience programme is running over the next 5 years to improve the communication with customers, moving away from a focus on traditional voice and email, and embracing a new omni-channel approach to customer communication. To facilitate this transition, we are seeking to award a contract for replacement contact centre software that will allow us to serve customers over many channels.


Contract status:

Contract notice - closed

Contract value:

£7.5M

Contract can renew:

No

Contract type:

Services

Contract sector:

  • Communication software package
  • Communication software package

Contract locations:

  • London
  • South East
  • London
  • South East

Framework contract:

Yes

Framework size:

1

Contract has EU funding:

No


Contract notice published:

17 April 2019

Contract tender deadline:

30 April 2019

Contract start:

-

Contract end:

-

Contract duration:

5 years