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Open Contract notice

Network Rail requires a national contact centre service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email, letter processing and the management of Network Rail’s social media.

Network Rail requires a national contact centre service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email, letter processing and the management of Network Rail’s social media.


Contract status:

Contract notice - open

Contract value:

£8.86M

Contract can renew:

Yes

Contract type:

Services

Contract sectors:

  • Telecommunication services except telephone and data transmission services
  • Telephone-answering services
  • Telecommunication services except telephone and data transmission services
  • Telephone-answering services

Contract locations:

  • East Midlands
  • East Of England
  • London
  • North East
  • North West
  • East Midlands
  • East Of England
  • London
  • North East
  • North West
  • South East
  • South West
  • West Midlands
  • Yorkshire And The Humber
  • See 4 more...

Framework contract:

No

Contract has EU funding:

No


Contract notice published:

8 August 2019

Contract tender deadline:

15 November 2019

Contract start:

-

Contract end:

-

Contract duration:

7 years