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National Contact Centre

Network Rail Infrastructure Limited - London , London, United Kingdom

Closed

Tender notice

Main source

Network Rail requires a national contact centre service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email, letter processing and the management of Network Rail’s social media.

Contract detail

Contract status	Tender notice - closed
Value	£8.86M
Contract can renew	Yes
Contract type	Services
Contract sectors	Telecommunication services except telephone and data transmission services Telephone-answering services Telecommunication services except telephone and data transmission services Telephone-answering services
Contract locations	East Midlands East Of England London North East North West East Midlands East Of England London North East North West South East South West West Midlands Yorkshire And The Humber
Contract has EU funding	No
Contract notice published	8 August 2019
Contract tender deadline	15 November 2019 Add bid deadline date to your calendar: Office 365 Google Calendar
Contract start	-
Contract end	-
Contract duration	7 years Search for relevant

Opportunity analysis

Network Rail Infrastructure Limited