Framework for software (incl open source), essential hardware and associated services, support and maintenance for cloud based, on premise and hybrid software. Indicative requirements include, but not limited to, the following application and system software categories:— accounting systems,— Microsoft products,— commercial of the Shelf (COTS),— enterprise software and business applications e.g. (CRM), (ERP), data analysis, business intelligence, database tools, inventory systems,— operating systems,— human resources and payroll systems,— recovery and data back-up,— school information management,— security software e.g. adware and malware, antivirus, encryption, firewall,— virtualisation,— workflow management systems and software,— bespoke solutions.The capability to provide software and open source software and associated services.Associated services may extend beyond the scope of the goods/services purchased and may include:— end user support,— service desk,— integration— installation,— project management,— training,— asset management.