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Preliminary Market Consultation Replacement of Customer Communications Platform

North Lincolnshire Council - Scunthorpe, Yorkshire And The Humber, United Kingdom →

Preinformation Pre information notice

The purpose of this PMC is to inform an options appraisal as to how we may proceed with potential procurement of a contact centre telephony platform which also offers options for managing customer contact across a range of channels and media via a single gateway in the future.North Lincolnshire Council and North East Lincolnshire Council need to replace and modernise our existing customer contact centre telephony platform/s and this needs to be modern, fit for purpose and meet our needs going forward.As part of our ambition...

The purpose of this PMC is to inform an options appraisal as to how we may proceed with potential procurement of a contact centre telephony platform which also offers options for managing customer contact across a range of channels and media via a single gateway in the future.North Lincolnshire Council and North East Lincolnshire Council need to replace and modernise our existing customer contact centre telephony platform/s and this needs to be modern, fit for purpose and meet our needs going forward.As part of our ambition for transforming and managing customer access, we want to understand the wider landscape of how other contact channels (social media, SMS, email, etc.) might be managed alongside the telephony (multichannel approach) to help us to maximise our management of customer contact and business intelligence relating to customer experience and feedback of customers.

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Contract status:

Pre information notice

Contract value:

£1

Contract can renew:

No

Contract type:

Supplies

Contract sector:

  • Telephone and data transmission services
  • Telephone and data transmission services

Contract location:

  • Yorkshire And The Humber
  • Yorkshire And The Humber

Framework contract:

No


Contract notice published:

21 November 2019

Contract tender deadline:

-

Contract start:

-

Contract end:

-

Contract duration:

-