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Pre information notice

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Bradford Metropolitan District Council would like to look at opportunities to install a Chatbot on our website www.Bradford.Gov.UK, to enable residents to find the answers to their questions on our website more easily. We would like to reduce the need for the Customer to telephone our Contact Centre or visit Council Offices. The Council would like to increase efficiency and make costs savings whilst ensure customer service experience does not suffer

The Council is undertaking this pre-procurement engagement exercise to...

Bradford Metropolitan District Council would like to look at opportunities to install a Chatbot on our website www.Bradford.Gov.UK, to enable residents to find the answers to their questions on our website more easily. We would like to reduce the need for the Customer to telephone our Contact Centre or visit Council Offices. The Council would like to increase efficiency and make costs savings whilst ensure customer service experience does not suffer

The Council is undertaking this pre-procurement engagement exercise to establish the current options available of suitable solutions. This document summarises the Corporate Information Governance team's requirements.

Following pre-procurement engagement the Council will decide whether to proceed to a full procurement exercise.

Suppliers who return the Expression of Interest (EOI) may be required to attend a system demo / question and answer session. The dates and times of the session will be notified via the YOR tender portal once the EOI returns have been received and reviewed. In light of the current circumstances any demo/question & answer sessions will likely to be held remotely via video conferencing.

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Contract status:

Pre information notice

Contract value:

£30K

Contract can renew:

No

Contract type:

-

Contract sector:

  • IT services: consulting, software development, Internet and support
  • IT services: consulting, software development, Internet and support

Contract locations:

  • East Midlands
  • East Of England
  • London
  • North East
  • Northern Ireland
  • East Midlands
  • East Of England
  • London
  • North East
  • Northern Ireland
  • North West
  • Scotland
  • South East
  • South West
  • Wales
  • West Midlands
  • Yorkshire And The Humber
  • See 7 more...

Contract suitable for SME:

Yes

Contract suitable for VCO:

Yes


Contract notice published:

29 June 2020

Contract tender deadline:

15 July 2020

Contract start:

15 July 2020

Contract end:

31 July 2020

Contract duration:

1 month


Contact name:

Catherine Mullins

Contact phone:

-

Contact email:

catherine.mullins@bradford.gov.uk