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Contracts FinderFramework value
£645MNumber of suppliers
21Count of identified call-offs
39Value of identified call-offs
£1.49BCrown Commercial Service as the Authority put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at V1.3 in OJEU Contract Notice 2017/S 046-085248 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS Bodies and Local Authorities and the wider public sector.
The services within the scope of this Framework...
Crown Commercial Service as the Authority put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at V1.3 in OJEU Contract Notice 2017/S 046-085248 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS Bodies and Local Authorities and the wider public sector.
The services within the scope of this Framework Agreement have been divided into 2 Lots:
- Lot 1 - Specialist Contact Centre Consultancy Services; and
- Lot 2 - Contact Centre Services.
Suppliers had the opportunity to bid for both of the two (2) Lots. However if a Supplier was successful on both Lots they were only awarded a place on the Lot that they had indicated in the Tender as their preferred Lot . For clarity, Suppliers were not allowed to be awarded a Framework Agreement for both Lot 1 and Lot 2.
The duration of the Contact Centre Services Framework Agreement shall be for a period of four (4) years.
| Buyer type | Volume of buyers | Volume of call-offs | Value of call-offs |
|---|---|---|---|
| Central Government | |||
| Local Government | |||
| NHS | |||
| Private Limited | |||
| Rail |
| Contract status | Framework - awarded |
| Value |
£645M
|
| Contract can renew | No |
| Contract type | Services |
| Contract sectors |
|
| Contract location |
|
| Contract suitable for SME | Yes |
| Contract suitable for VCO | No |
| Contract notice published | 4 October 2017 |
| Contract tender deadline | 3 April 2017 |
| Contract start | 31 May 2017 |
| Contract end |
31 March 2022 Add contract end date to your calendar |
| Contract duration | 4 years, 10 months |
| Contract value awarded |
£645M
|
| Contract awarded |
30 May 2017
|