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Framework value
£0 - 3.5BNumber of suppliers
18Count of identified call-offs
25Value of identified call-offs
£1.16BCrown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector...
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies.
The framework has 2 lots:
Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector.
Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services.
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Framework Status: Live
Live Tussell Framework Level 1 BPO
Live Tussell Framework Level 2 HR, Payroll and Expenses
Framework Website:
https://www.crowncommercial.gov.uk/agreements/RM6181
Contract status | Award notice - awarded |
Value |
£0 - 3.5B
|
Contract can renew | No |
Contract type | Services |
Contract sector |
|
Contract locations |
|
Contract suitable for SME | Yes |
Contract suitable for VCO | No |
Contract notice published | 25 August 2021 |
Contract tender deadline | 10 May 2021 |
Contract start | 10 August 2021 |
Contract end |
9 August 2025 Add contract end date to your calendar |
Contract duration | 4 years |
Contract value awarded |
£3.5B
|
Contract awarded |
30 July 2021
|
Supplier name |
City |
Region |
Country |
SME |
---|---|---|---|---|
Accenture (UK) Limited | London | United Kingdom | No | |
ARVATO PUBLIC SECTOR SERVICES LIMITED | London | United Kingdom | No | |
CAPITA PLC | London | London | United Kingdom | No |
Charles Novacroft Direct Limited | South East | United Kingdom | No | |
FOUNDEVER GB LIMITED | West Midlands | United Kingdom | No | |
G4S FACILITIES MANAGEMENT (UK) LIMITED | London | United Kingdom | No | |
Go-Centric Limited | London | United Kingdom | No | |
HINDUJA GLOBAL SOLUTIONS UK LIMITED | London | United Kingdom | No | |
Liberata UK Limited | London | United Kingdom | No | |
NCO EUROPE LIMITED | North West | United Kingdom | No | |
NHS Shared Business Services (NHS SBS) | Hemel Hempstead | East Of England | United Kingdom | No |
RESQ LIMITED | Yorkshire And The Humber | United Kingdom | No | |
SERCO LIMITED | South East | United Kingdom | No | |
Shared Services Connected Ltd | Hemel Hempstead | East Of England | United Kingdom | No |
TELEPERFORMANCE LIMITED | South West | United Kingdom | No | |
THE CONTACT COMPANY LTD | North West | United Kingdom | No | |
TTEC (UK) SOLUTIONS LIMITED | London | United Kingdom | No | |
VENTRICA LTD | East Of England | United Kingdom | No |