Framework Agreement for Managed Services
‘Managed Service’ is the practice of outsourcing day-to-day management responsibilities
and functions as a strategic method for transforming and improving business processes,
through efficiencies, effectiveness and cutting operating costs. A service may include, but
not be limited to the list of potential requirements listed below. Suppliers to this framework
will need the ability to offer and provide directly or indirectly via Sub-Contractors the full
range listed below. Individual opportunities will need to be tailored to meet the Customer’s requirement to
improve efficiency, provide an agile and reliable solution that will transform and meet their
business objectives.

As part of a digital transformation and a single provider to support your infrastructure the new Managed Services framework can support the following services:

• Artificial intelligence
• Audio visual solutions management
• Automated financial processing services
• Cloud storage management
• CMM systems and marketing services
• Mobile technologies
• IP networking services
• Server hosting
• IT server management
• Facilities
• Human resources and payroll
• ICT systems management
• Print management
• Reprographic and mail services
• Software – relevant to the service provided software
• Support services
• Telecommunications supplies and services
• Purchase to pay automation

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Live Tussell Framework Level 1 IT and Digital

Live Tussell Framework Level 2 Digital Consultancy

Live Tussell Framework Level 2 Other Back Office Services