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Book a demoManchester City Council's current telephony system becomes end of life in 2019. In addition, there is no upgrade path available for the existing platform that supports the organisation's approach to new ways of working and increased flexibility / agility and, as a result, there isn't a result a path which aligns to the ICT Strategy. In order to align the telephony solution to the ICT Strategy the Council is looking to procure a new, supported, secure and flexible telephony platform. In line with the ICT Strategy direction and...
Manchester City Council's current telephony system becomes end of life in 2019. In addition, there is no upgrade path available for the existing platform that supports the organisation's approach to new ways of working and increased flexibility / agility and, as a result, there isn't a result a path which aligns to the ICT Strategy. In order to align the telephony solution to the ICT Strategy the Council is looking to procure a new, supported, secure and flexible telephony platform. In line with the ICT Strategy direction and principles to adopt a 'Cloud First' approach, the Council requires the new solution to be provided via a Software as a Service (SaaS) model. The new solution will enable colleagues to communicate from any device and, within the collaboration platform, to initiate / receive / participate in a call, or hangout, and see presence visibility. It will also enable the contact centre to interact with citizens of Manchester, either over the phone or through the Council's website.
Contract status | Tender notice - closed |
Value |
£5M - 8M
|
Contract can renew | Yes |
Contract type | Services |
Contract sectors |
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Contract location |
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Contract suitable for SME | Yes |
Contract suitable for VCO | No |
Contract notice published | 13 February 2018 |
Contract tender deadline |
15 March 2018
Add bid deadline date to your calendar: |
Contract start | 1 March 2019 |
Contract end |
29 February 2024 |
Contract duration |
5 years
|
Contact name | Michael Shields |
Contact phone | +44 1612341009 |
Contact email | m.shields@manchester.gov.uk |