This Framework covers the provision of Managed ICT Services, both Cloud and on-premise options. Including but not limited to:

ICT support & maintenance
o On-site Support
o Remote Support
o Annual Health Check
o Pre Ofsted Check
o Routine Maintenance
o MIS Support
o Training
ICT Strategy & Planning
Connectivity
Cloud Solutions
Safeguarding & Security
Strategy & Planning
Data Storage & Back up
Networking Solutions
ICT infrastructure

In the context of the solutions required, ICT infrastructure can include but not be limited to hardware, software, network, peripheral equipment, audio-visual equipment, user devices and mobile connectivity (as an integrated package within user devices).