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Awarded Award notice

Crown Commercial Service as the Authority put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at V1.3 in OJEU Contract Notice 2017/S 046-085248 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS Bodies and Local Authorities and the wider public sector.

The services within the scope of this Framework...

Crown Commercial Service as the Authority put in place a Pan Government Collaborative Framework Agreement for use by UK public sector bodies identified at V1.3 in OJEU Contract Notice 2017/S 046-085248 (and any future successors to these organisations), which include Central Government Departments and their Arm's Length Bodies and Agencies, Non Departmental Public Bodies, NHS Bodies and Local Authorities and the wider public sector.

The services within the scope of this Framework Agreement have been divided into 2 Lots:

- Lot 1 - Specialist Contact Centre Consultancy Services; and
- Lot 2 - Contact Centre Services.

Suppliers had the opportunity to bid for both of the two (2) Lots. However if a Supplier was successful on both Lots they were only awarded a place on the Lot that they had indicated in the Tender as their preferred Lot . For clarity, Suppliers were not allowed to be awarded a Framework Agreement for both Lot 1 and Lot 2.

The duration of the Contact Centre Services Framework Agreement shall be for a period of four (4) years.

Read more...

Contract status:

Award notice - awarded

Contract value:

£645M

Contract can renew:

No

Contract type:

Services

Contract sectors:

  • Advertising and marketing services
  • Telephone-answering services
  • Advertising and marketing services
  • Telephone-answering services

Contract location:

  • East Midlands
  • East Midlands

Framework contract:

Yes

Contract suitable for SME:

Yes

Contract suitable for VCO:

No


Contract notice published:

4 October 2017

Contract tender deadline:

3 April 2017

Contract start:

31 May 2017

Contract end:

30 May 2021

Contract duration:

4 years


Contract value awarded:

£645M

Contract awarded

30 May 2017

Supplier name City Region Country SME Award value
G4S Government And Outsourcing Services (UK) Limited London London United Kingdom No £29.3M *
PA Consulting Services Limited London London United Kingdom No £29.3M *
Kura (CS) Limited Glasgow Scotland Scotland No £29.3M *
Agilisys Limited London London United Kingdom No £29.3M *
Efficio Limited London London United Kingdom Yes £29.3M *
Bramble HUB Limited London London United Kingdom Yes £29.3M *
Fujitsu Services Limited London London United Kingdom No £29.3M *
Teleperformance Limited Bristol South West United Kingdom No £29.3M *
General Dynamics Information Technology Limited London London United Kingdom Yes £29.3M *
Kcom Group Public Limited Company Hull Yorkshire And The Humber United Kingdom No £29.3M *
Hinduja Global Solutions UK Limited London London United Kingdom No £29.3M *
Bearingpoint Limited London London United Kingdom Yes £29.3M *
Ember Services Limited London London United Kingdom Yes £29.3M *
Navigation Partners Ltd London London United Kingdom Yes £29.3M *
Newton Europe Limited Abingdon South East United Kingdom No £29.3M *
Exela Technologies Limited Egham South East United Kingdom No £29.3M *
Sitel UK Limited Coventry West Midlands United Kingdom No £29.3M *
118 Limited Cardiff Wales United Kingdom No £29.3M *
Arvato Public Sector Services Limited London London United Kingdom No £29.3M *
Serco Limited Hook South East United Kingdom No £29.3M *
Blueprint Business Services Ltd Leeds United Kingdom No £58.6M *

*Estimated potential value to supplier based on mean contract value